OUR COMMITMENT

The protection of your personal data is a priority for us, which is why we are committed to processing only the personal data that is strictly necessary to provide you with the best service, ensuring transparency in information and the application of best practices in the field of security and protection of personal data. Whenever your personal data is processed by contracted entities, we will require them to provide the same level of security and privacy guarantees in terms of personal data protection. We want to earn your trust and for you to feel that your personal data is safe with us, as we will always be committed to protecting your privacy. If you have any questions about the processing of your personal data, we will be available to answer them.

1. Who is responsible for processing your personal data?

The entity responsible for processing your personal data is DEEPLY, SLU, with registered office at Calle Isaac Newton 4 – 6th floor, Postal Code 41092, Seville, with tax identification number ESB44839868 and share capital of €3,001.00. If you need to contact Deeply, you can do so through the form .

2. What personal data does Deeply process?

Deeply only asks for your name, email, address, and mobile phone number as mandatory personal information. Additionally, you may provide Deeply with your tax identification number and date of birth.

3. Why does Deeply need your personal data?

The data indicated above, being mandatory, will be processed for the purposes of managing your online account, service communications, order deliveries, and analysis of your customer profile. This analysis is carried out based on your purchase history and browsing data, aiming to create conditions to improve your shopping experience, as well as to optimize the Deeply product range. Based on this analysis, Deeply may send you generic or targeted offers, discounts or benefits, and other information that may be of interest to you. In any case, these offers, discounts or benefits may be applied automatically. If you provide your tax identification number or date of birth, this data will only be processed, respectively, for the issuance of invoices and improvement of the aforementioned customer profile analysis. At any time, you can cancel this account through your online account's personal settings, or by requesting it from [contact information would go here]. Customer Support Service

4. To whom does Deeply transmit your personal data?

Deeply only transmits your personal data, to the extent strictly necessary, to entities whose collaboration is essential for providing the requested services, such as transport companies and financial institutions.

5. Do you wish to receive informational communications from Deeply?

If you authorize it, Deeply may send you informational communications, newsletters, event announcements, and generic or targeted offers, discounts, or benefits via SMS and/or email. You can opt out of receiving these communications at any time through your personal online account settings, through each communication Deeply sends you, or through [link/method not specified in the original text]. form

If you stop subscribing to our newsletters for 5 consecutive years, Deeply will stop sending them.

6. How long does Deeply retain your personal data?

Deeply will delete your personal account data 5 years after your last purchase made at www.deeply.com, with the exception of transaction data, which Deeply is legally required to retain for a period of 10 years. If you request the cancellation of your account, Deeply undertakes to delete your personal data within 1 month of the respective request.

7. What are your rights and how can you exercise them?

As a rule, the holder of personal data has the following rights regarding data protection: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object, and right not to be subject to automated decisions. The right of access and the right to rectification can be exercised through your personal account settings. To exercise any of the remaining rights, you must contact Deeply at the following email address: customerservice@deeply.com

8. Deeply will carefully analyze requests, assessing their legitimacy and relevance, and undertakes to respond in a timely manner. If necessary, the data subject may also file a complaint with the National Data Protection Commission (CNPD).

CNPD Contacts:

Address: Av. D. Carlos I, 134 – 1st floor, 1200-651 – Lisbon

Telephone: +351 213 928 400

Fax: +351 213 976 832

Email address: geral@cnpd.pt

What are cookies?

What types of cookies are used on this website?

• Session cookies: These are temporary cookies that remain in the browser's cookie file until the user leaves the website, so no record is left on the user's hard drive. The information collected by these cookies is used to analyze website traffic patterns. Ultimately, this allows us to improve the content and usability of the website.
• Analytical cookies: These are cookies that, whether managed by us or by third parties, allow us to quantify the number of users and perform statistical measurement and analysis of how users use the service offered. We examine your browsing on our website in order to improve the provision of products or services that we offer you.
• Advertising cookies: These are cookies that, when properly managed by us or third parties, allow us to more effectively manage the advertising spaces available on the website, enabling us to analyze your browsing habits and show you advertising related to your browsing profile.

Our own cookies:
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